---
title: How to enable or disable QR code access for clients in the Customer Panel and mobile app? How do clients use a QR code to enter the club?
description: Learn how to enable or disable QR code access for clients in the Customer Panel and the mobile app, and how clients use the QR code when entering the club.
---

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# How to enable or disable QR code access for clients in the Customer Panel and mobile app? How do clients use a QR code to enter the club?

To use QR code functionality, your club needs hardware that works with the system and can scan QR codes. You can use a standard scanner at the reception desk. You can install QR code readers at entrances, such as doors, gates, or turnstiles.

**1) How to enable/disable QR code access from the Manager’s Panel**

In the Manager’s Panel, go to:  "**Administration"**- "**Settings**" - "**System"** and in the "**General"** section, scroll down to find the section related to QR code configuration.

![](https://supporthub.gymmanager.io/hs-fs/hubfs/undefined-Dec-11-2025-12-38-09-5595-PM.png?width=888&height=514&name=undefined-Dec-11-2025-12-38-09-5595-PM.png)  
If you enable **"Enable QR code support",** you can generate QR codes in the Customer Panel and the mobile app.

If the club wants to block QR code generation in the Customer Panel and allow it **only** in the mobile app, enable the option **"Disable access to QR codes in Customer Panel"**.

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**2)** **How to enable/disable QR code access from the POS application**

In the POS application, go to "**Administration"** - **"Modules"** - **"Reservations online".** Use the option **"Disable access to customers QR code".**  
If this setting is enabled, clients will not be able to generate a QR code.

**![](https://supporthub.gymmanager.io/hs-fs/hubfs/undefined-Dec-11-2025-12-42-25-0319-PM.png?width=581&height=126&name=undefined-Dec-11-2025-12-42-25-0319-PM.png)**

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**3) How does a client use the QR code to enter the club?**

Once configured correctly, the QR code is available to every client:   
\- in the Customer Panel under the "Your QR Code" tab

![](https://supporthub.gymmanager.io/hs-fs/hubfs/undefined-Dec-11-2025-01-28-52-6930-PM.png?width=1565&height=818&name=undefined-Dec-11-2025-01-28-52-6930-PM.png)

\- in the club’s mobile app.

**Step 1.** A client logs in to the Customer Panel or the mobile app and opens the "**Your QR Code"** tab.

**Step 2.** The client holds their phone or tablet with the displayed QR code close to the reader/scanner. After the QR code is scanned successfully, the client is automatically granted access to the club.

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